Terms of Service

Take a moment to read our online shopping Terms of Service (Online Shopping Terms and Conditions) to understand how they apply to your online purchase of any products or services.

Online Registration

You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and use of our online shopping website constitute your acceptance and agreement to be bound by these Terms of our website. To register you will be required to provide specific information including personal and payment card details, as well as an email address and password. Please keep your password private. We accept no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to “My Account”.

Product Sales and Availability

All products displayed on our website are subject to availability and will be only delivered to areas within the Republic of South Africa. All prices shown on our site are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

Content Errors

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.

Pricing

You will be charged the prices that are reflected online, subject to availability and delivery address. Specific products are variable/random mass items. The average mass of such product may be indicated online as a guide to the cost; you will be charged slightly more or less, depending on the actual weight of the product delivered to you. The prices include Value-Added Tax.

Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.
Special promotions apply only to items on your original online order (i.e. not on items which are added after the order was placed).
Discount vouchers are only applicable to items that are not on sale.
A delivery fee will be charged for each order you place that does not exceed R2500.

Payment

When you order online, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process. To allow for any possible product substitutions, payment will only be effected once your order is ready for delivery. By submitting your order, identity number and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

Delivery

Deliveries are made Monday to Friday, 10 a.m. – 8 p.m.; Saturday from 10 a.m. till 5 p.m., and Sunday from 10 a.m. till 1 p.m. MyITSOP does not deliver on Public Holidays within the Republic of South Africa. On delivery, you will receive our delivery note showing the items delivered, any substitute items, any non-available items, the delivery fees, Value-Added Tax and the amount debited from your payment card. You or your authorised representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no extra charge. We have outsourced all delivery and collection arrangements to third-party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.

General Terms and Conditions

While we will use reasonable endeavour to verify the accuracy of any information we place on the MyITSOP website, we make no warranties, whether express or implied, concerning its accuracy. The MyITSOP website is provided on an “as is” and “as available” basis without any representation or endorsement made. We make no warranties of any kind, whether express or implied, in relation to the MyITSOP website, or any transaction that may be conducted on or through the MyITSOP Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade. We make no warranty that the MyITSOP website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the MyITSOP website.

Links to Other Websites

This Website may include links to other internet Websites maintained by third parties (“Third Party Websites”). MyITSOP provides Third Party Websites to you solely as a convenience, and the inclusion of Third Party Websites does not imply endorsement by MyITSOP of the Third Party Websites. You access Third Party Websites at your own risk, and by accessing them, you leave the MyITSOP Website. Third Party Websites are not under the control of MyITSOP and MyITSOP is not responsible for the contents of any Third Party Website. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the MyITSOP website and any information provided to or taken from the MyITSOP website by you. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or • any loss of goodwill or reputation; or • any special or indirect or consequential losses; In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in these Terms of Service shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Comments, Feedback and Other Submissions

We welcome your comments and feedback regarding our Website, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to MyITSOP through this Website or otherwise (collectively “Comments”) are not confidential and will become and remain MyITSOP ‘s property. The disclosure, submission or offer of any Comments will constitute an assignment to MyITSOP of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libellous, abusive, obscene or otherwise unlawful material. By using this website service, you agree to these Terms and Conditions of website use. Notwithstanding any other provision in theses Terms of Service, nothing herein shall limit your rights as a consumer under South African law.